1. Is your mobile phone brand new and Sim-Free?
A: Yes, we only supply brand new and Sim-Free mobile phones from original manufacturer such as Samsung, Apple, Asus, Sony, Xiaomi, and etc.
2. Is the mobile phone original?
A: Yes, we only supply original mobile phones.
3. What does “Sim Free” phone mean?
A: Sim-Free mobile phones (GSM standard with SIM card) can be used with different GSM compatible carriers worldwide. That means an unlocked phone can be used with T-Mobile, AT&T, etc. in the USA and any other GSM service provider anywhere in the world.
4. How can I pay for my order?
A: You can pay your order by credit card or debit card. We accept AMEX, JCB, Mastercard, Visa, Amazon Pay, Apple Pay, and Google Pay.
5. When will my credit card or debit card be billed?
A: Funds will be reserved when you place the order. Your account will be charged once we start processing the order.
6. Do you ship worldwide?
A: We ship to Australia, Austria, Germany, Japan, New Zealand, Portugal, South Korea, Sweden, Switzerland, Taiwan, and USA.
7. How is the product shipped?
A: Basically, all the devices will be shipped out from our warehouse in Hong Kong via FedEx, UPS and Yamato Transport.
8. Do I need to pay sales tax / delivery fee for the item?
A: No, the purchased price includes all necessary tax and fees.
9. Is 1ShopMobile.com secure for transactions?
A: Yes! We use state-of-the-art encryption technology.
10. Does 1ShopMobile.com share or sell email listings or customer contact information?
A: No, never! We fully respect our customer’s privacy.