All returns are subject to an inspection before any decision is made concerning their resolution.
A copy of the return authorization form should be enclosed to enable efficient processing and prevent any unnecessary delays.
If the returned product has been modified in any way (for example if a phone has been rooted, hacked or any unauthorized software is installed), this will invalidate the return authorization and the goods will be returned to the customer at their cost.
We are unable to accept the return of software which has been opened, installed or registered. In those circumstances, no refund or replacement will be issued.
You as the customer are responsible for ensuring the safe delivery of returned items unless a courier collection has been agreed with a member of staff in advance. If you are returning goods to us we recommend that you use a, tracked service requiring a signature on delivery.